Terms and Conditions

Effective Date: 12-1-2025
Website: https://www.barkologywellness.com

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These Terms and Conditions (“Terms”) govern your access to and use of the Barkology Wellness website and services. By accessing our website, booking services, enrolling in a membership, or purchasing products, you agree to these Terms.

If you do not agree, please do not use our website or services.

1. About Barkology Wellness

Barkology Wellness (“Barkology,” “Company,” “we,” “us,” or “our”) provides luxury pet grooming, pet wellness services, recurring memberships, and retail pet products. Certain locations may be independently owned and operated franchise locations.

2. Eligibility

You must be at least 18 years old to book services, enroll in memberships, or purchase products.

3. Services & Appointments

Scheduling

Appointments may be scheduled online, by phone, or in person and are not guaranteed until confirmed.

Late Arrivals

Late arrivals may result in shortened services or rescheduling.

Cancellations & No-Shows

Locations may require 24-hour notice. No-shows may incur fees.

4. Membership Terms (Recurring Billing)

By enrolling in a Barkology Wellness membership:

  • You authorize recurring automatic monthly billing.
  • Membership continues until canceled.
  • Cancellation requires written notice per location policy.
  • Partial month refunds are not provided unless required by law.
  • Benefits are non-transferable.
  • Pricing may be updated with advance notice.

Failure to maintain valid payment may result in suspension.

5. Pet Health & Safety

You acknowledge:

  • Your pet is current on required vaccinations.
  • You disclose all medical or behavioral conditions.
  • Grooming carries inherent risks.
  • In emergencies, veterinary care may be sought at your expense.

Barkology is not liable for undisclosed or pre-existing conditions.

6. Aggressive or Unsafe Pets

We reserve the right to refuse or discontinue service if a pet poses a safety risk. Partial service fees may still apply.

7. Retail Products

Unopened products may be returned within ___ days. Opened hygiene products are non-refundable. Food returns are subject to manufacturer policy.

8. Payments

You authorize Barkology to charge your selected payment method for services, memberships, and products. Chargebacks without dispute resolution may result in service suspension.

9. Promotions & Offers

Offers cannot be combined unless stated and may be modified or discontinued at any time.

10. SMS Terms & Conditions

SMS Consent Communication

Phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from Barkology Wellness, you may receive messages related to:

  • Appointment reminders
  • Appointment confirmations
  • Follow-up messages
  • Billing inquiries
  • Membership updates
  • Promotional offers or seasonal specials

Example Message:
“Hello, this is a friendly reminder of your upcoming appointment with Barkology Wellness at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Barkology Wellness at any time.”

Message Frequency

Message frequency may vary depending on appointments, membership activity, or promotions.

Potential Fees

Standard message and data rates may apply based on your mobile carrier plan.

Opt-In Method

You may opt in to receive SMS messages by:

  • Checking a consent box on our website forms
  • Providing written consent in-store
  • Signing up through a digital membership or booking form

Opt-Out Method

You may opt out at any time by replying:

STOP – to unsubscribe
HELP – for assistance

You may also contact us at support@barkologywellness.com to be removed from SMS communications.

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

11. Electronic Communications

By providing your email or phone number, you consent to receive communications related to your services or membership.

12. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized system access
  • Copy or misuse proprietary content

All branding, content, and trademarks are property of Barkology Wellness.

13. Franchise Locations

Some Barkology Wellness locations are independently owned franchise businesses. Policies, pricing, and promotions may vary by location.

14. Limitation of Liability

To the fullest extent permitted by law, Barkology Wellness shall not be liable for indirect or consequential damages. Total liability shall not exceed the amount paid for the specific service.

15. Indemnification

You agree to indemnify Barkology Wellness from claims arising from your pet’s behavior, undisclosed conditions, or violation of these Terms.

16. Dispute Resolution

Disputes shall first attempt resolution through good faith negotiation. Jurisdiction shall be in the state where services were rendered unless otherwise required by law.

17. Changes to Terms

We may update these Terms at any time. Continued use of services constitutes acceptance of updated Terms.

18. Contact Information

Barkology Wellness
Website: https://www.barkologywellness.com
Email: support@barkologywellness.com
Phone: (813) 642-6312

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