Privacy Policy

Effective Date: 12-1-2025
Website: https://www.barkologywellness.com

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Barkology Wellness (“Barkology,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us through our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, enroll in memberships, or interact with us online or offline.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Information you voluntarily provide, including:

  • Full name
  • Email address
  • Phone number
  • Billing and payment information
  • Mailing address
  • Pet information (name, breed, age, medical notes)
  • Membership enrollment details
  • Appointment requests
  • Customer service inquiries

B. Automatically Collected Information

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring website
  • Cookies and tracking data

C. SMS & Marketing Data

If you opt into SMS or marketing communications, we collect:

  • Mobile phone number
  • Consent timestamp and opt-in method
  • Communication preferences

2. How We Use Your Information

We use your information to:

  • Provide pet grooming and wellness services
  • Process payments and manage memberships
  • Schedule and confirm appointments
  • Communicate service updates
  • Send promotional offers (with consent)
  • Improve website functionality
  • Respond to inquiries
  • Maintain security and prevent fraud
  • Comply with legal obligations

3. SMS Communications & A2P Compliance

If you opt into SMS communications:

  • Message frequency varies
  • Message and data rates may apply
  • Reply STOP to unsubscribe
  • Reply HELP for assistance
  • Consent is not a condition of purchase

We do not sell or share SMS opt-in data with third parties for their marketing purposes.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve user experience
  • Analyze website traffic
  • Deliver relevant advertising
  • Track marketing campaign effectiveness

You may disable cookies in your browser settings; however, certain features may not function properly.

5. How We Share Information

We may share your information with:

  • Payment processors
  • Appointment scheduling platforms
  • CRM and marketing software providers
  • Website hosting providers
  • Legal authorities if required by law

We do not sell your personal information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission is 100% secure.

7. Your Privacy Rights

Depending on your state of residence (including Florida and other applicable states), you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications
  • Request information about data sharing

To exercise your rights, contact us at:
Email: privacy@barkologywellness.com
Phone: (813) 642-6312

8. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Children’s Privacy

Our services are intended for individuals 18 years or older. We do not knowingly collect personal information from children under 13.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Franchise Locations

Barkology Wellness locations may be independently owned and operated. Information submitted to a specific location may be shared with that franchise location to provide services.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy, please contact:

Barkology Wellness
Email: privacy@barkologywellness.com
Website: https://www.barkologywellness.com

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